Riyadh Airports Company (RAC), which manages and operates King Khalid International Airport (KKIA), announced that the airport received the Voice of the Customer certificate for 2021 for the second time in a row from the Airports Council International (ACI). KKIA received the recognition as part of the airport's ongoing efforts to enhance and upgrade its services and improve the passenger experience to meet their travel needs.

The Voice of the Customer recognition celebrates the commitment of those airports that listen to passengers and their feedback and adapt their processes to meet the changing expectations of customers in response to Covid-19, besides safety measures adopted to combat the spread of the virus.

Commenting on this recognition, the CEO of Riyadh Airports Company, Eng. Mohammed bin Abdullah Al-Maghlouth, said: “We are proud to have obtained this international certificate for the second year in a row. At RAC, we are eager to provide high-quality services based on traveler experiences, which remain our top priority. We are always committed to providing an exceptional and safe travel experience and adopting procedures to combat the Covid-19 pandemic. Our services have won the praise of all travelers."

Al-Maghlouth added: “We are honored to accept this certificate, thanks to the cooperation shown by our passengers to provide constructive suggestions via our various communication channels. Thanks to their feedback, we have been able to develop the services of KKIA to meet their needs."

It is worth noting that since the beginning of the year, KKIA has received many certificates of appreciation and achievements, most notably the Airport Carbon Accreditation (ACA) from the Airports Council International, which reflects RAC's commitment to tackling climate change and reducing carbon emissions.